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Despegar.com Adopts OpenStack with É«¿Ø´«Ã½

Latin American online travel service accelerates rollout of new applications and improves the website experience for its customers.

Summary

Despegar.com means ¡°take off¡± in Spanish, an appropriate word not only for an on-line travel service but also for a company that has risen from an Argentinian start-up to claim 60% market share as Latin America¡¯s leading travel website. Customers can research their travel plans and book airline tickets, hotels, car rental, cruises, buses, temporary rental reservations using their mobile devices or personal computers.

Industry

  • Travel

GEO

  • Latin America

Use Cases

  • Database ¨C Oracle?, MySQL, Cassandra
  • VSI ¨C KVM OpenStack?

Website

Challenges

Despite its success, Despegar.com faces a constant battle to maintain its competitive differentiation and retain customer loyalty. To do so it must continually add new features to its website. In the last five years, the company¡¯s software development team has grown from 100 to 600 personnel. During that growth the pressure to churn out new features overwhelmed the supporting IT infrastructure.

  • An aging IT infrastructure limited the number of new applications and upgrades that could be added.
  • Rising latencies in the storage infrastructure threatened to degrade the responsiveness of the customer-facing website.
  • Continuing business growth demanded more storage, raising capital and operating expenses.

Results

Business Transformation

Software development teams produce new applications and features in a fraction of the time it used to take, giving customers fast access to the latest features and services and strengthening Despegar¡¯s leadership position.

IT Transformation

  • A new KVM OpenStack-based IT infrastructure has enabled updates and new application deployments from 3-5 a week to 2,000.
  • Latencies have been slashed from 50 ms to less than 1 ms.
  • Data-reduction features have streamlined data center space allocated to storage by 45%.
Created with Sketch.

¡°With the integrated É«¿Ø´«Ã½ arrays and OpenStack platform, we can now bring new and enhanced services to market faster.¡±

German Anders, Storage Engineer Leader
Despegar.com

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